When Will My Order Be Delivered?
– Orders are delivered within 48 hours.
– For areas where delivery takes more than 48 hours, you will be notified.
– Delivery is handled by third-party courier service providers, including Speed, CTS, and Postal couriers.
– Door-to-door delivery and pay-on-delivery (COD) are available in many urban areas.
– Carefully review and confirm the accuracy of your delivery information, such as your address and phone number, before placing an order.
What Do I Do If My Delivery Has Not Arrived Within the Estimated Time Frame?
– Monitor your email for updates on the delivery status of your order.
– Contact the delivery agent using the contact information provided in the “out for delivery” email.
– If you are unable to reach the delivery agent or if the delivery status has not been updated, contact Lizulu’s customer service team for assistance via email at support@lizulu.com or WhatsApp.
– We will work with you to ensure that your delivery arrives as soon as possible. Please reach out to us if you have any concerns or questions regarding your delivery.
Pick-Up Station
- In Lilongwe, you can pick up your order at our pick-up station located in Area 2, Bwalolanjovu, near the police unit.
- If you need any support or questions, please email us at support@lizulu.com.