THE BUYING PROCESS
1. Create an Account: Sign up by completing the registration form [here].
2. Complete Required Details: Ensure all necessary information, including phone number, email, and delivery location, is provided.
3. Start Buying: Add your favorite items to the cart.
4. Checkout: Choose your preferred payment option and complete the transaction.
5. Wait for Delivery: Physical products will be delivered to you, while digital products will be ready for download.
Products
What Types of Products Does Lizulu Offer?
- Lizulu is Malawi’s premier online shopping destination, offering a vast selection of products across multiple categories, including Electronics, Apparel, Home décor, Health and beauty products
- Whether you’re looking for a laptop, phone, or fashion accessories, Lizulu has something for everyone.
How Can I View Product Details and Specifications?
– Product details and specifications can be accessed by clicking on the product’s listing.
– Scroll down to the bottom of the page to find a detailed description of the product’s features and specifications.
– The product’s details also include images, ratings, reviews from other customers, and a list of related items.
– Ensure you are satisfied with the product description before placing an order.
Payments
What Payment Methods Are Accepted on Lizulu?
We accept a variety of payment methods, including:
– Mobile payments: Airtel Money and Mpamba
– Online payments: Credit/debit card, bank transfer, and PayPal
– Direct bank transfer: Mo626, Standard Bank, and others
– Chinese payments: Alipay, WeChat, and UnionPay
How Secure Is My Payment Information on Lizulu?
– Lizulu prioritizes customer payment security with encryption and secure servers.
– Regular monitoring and auditing are performed to maintain a secure transaction environment.
Delivery
When Will My Order Be Delivered?
– Orders are delivered within 48 hours.
– For areas where delivery takes more than 48 hours, you will be notified.
– Delivery is handled by third-party courier service providers, including Speed, CTS, and Postal couriers.
– Door-to-door delivery and pay-on-delivery (COD) are available in many urban areas.
– Carefully review and confirm the accuracy of your delivery information, such as your address and phone number, before placing an order.
What Do I Do If My Delivery Has Not Arrived Within the Estimated Time Frame?
– Monitor your email for updates on the delivery status of your order.
– Contact the delivery agent using the contact information provided in the “out for delivery” email.
– If you are unable to reach the delivery agent or if the delivery status has not been updated, contact Lizulu’s customer service team for assistance via email at support@lizulu.com or WhatsApp.
– We will work with you to ensure that your delivery arrives as soon as possible. Please reach out to us if you have any concerns or questions regarding your delivery.
Pick-Up Station
- In Lilongwe, you can pick up your order at our pick-up station located in Area 2, Bwalolanjovu, near the police unit.