Last Updated: 17/03/2025
Welcome to Lizulu.com and the Lizulu mobile application (collectively referred to as “Lizulu,” “we,” “us,” or “our”). At Lizulu, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website, use our mobile application, or interact with us in any other way.
By using Lizulu’s services, you agree to the collection and use of your information in accordance with this Privacy Policy.
1. Information We Collect
We may collect the following types of information:
a. Personal Information
- Name: When you create an account, place an order, or contact customer support.
- Email Address: To communicate with you about your orders, promotions, and updates.
- Phone Number: For order confirmations, delivery notifications, and customer support.
- Billing and Shipping Address: To process your orders and deliver products.
- Payment Information: Such as credit card details, which are processed securely through third-party payment processors.
- Profile Information: Including preferences, wishlists, and account settings.
b. Usage Data
- Device Information: IP address, browser type, operating system, device type, and unique device identifiers.
- Location Data: With your consent, we may collect your location to provide localized content and improve delivery services.
- Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to enhance your experience, analyze trends, and track site usage.
c. Communication Data
- Records of communication between you and Lizulu, including emails, chat logs, and feedback forms.
d. Other Information
- Any additional information you voluntarily provide, such as reviews, survey responses, or contest entries.
2. How We Use Your Information
We use the collected information for the following purposes:
- To Process Transactions: Fulfilling and managing purchases, returns, and exchanges.
- To Provide Customer Support: Responding to inquiries, resolving issues, and improving our services.
- To Personalize Your Experience: Offering tailored product recommendations, promotions, and content based on your preferences and behavior.
- To Improve Our Platform: Analyzing user interactions to enhance functionality, usability, and overall performance.
- To Send Marketing Communications: Providing newsletters, promotional offers, and updates if you opt-in to receive them.
- To Comply with Legal Obligations: Meeting regulatory requirements, preventing fraud, and protecting our rights and property.
3. Sharing of Your Information
We do not sell your personal information to third parties. However, we may share your data with trusted partners under the following circumstances:
- Service Providers: Third-party vendors who assist us in operating our business, such as payment processors, shipping companies, and IT service providers.
- Legal Requirements: When required by law, or court order, or to protect against illegal activities.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.
- Affiliates: Sharing information within our corporate family for operational purposes.
4. Data Security
We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These include encryption, firewalls, and secure server hosting. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
5. Your Rights and Choices
You have certain rights regarding your personal information, including:
- Access: Request a copy of the personal data we hold about you.
- Correction: Update or correct inaccuracies in your account information.
- Deletion: Request deletion of your personal information, subject to applicable laws.
- Opt-Out: Unsubscribe from marketing emails or disable cookies through your browser settings.
- Withdraw Consent: Withdraw previously given consent for specific uses of your data.
To exercise these rights, please contact us at support@lizulu.com.
6. Children’s Privacy
Lizulu does not knowingly collect information from children under the age of 13. If we become aware that we have inadvertently collected personal data from a child, we will take steps to delete it promptly.
7. International Users
If you are accessing Lizulu from outside Malawi, please note that your information may be transferred to, stored, and processed in a country, where our servers are located. By using our services, you consent to this transfer.
8. Changes to This Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with an updated “Last Updated” date. We encourage you to review this policy periodically to stay informed about how we protect your information.
9. Contact Us
If you have questions, concerns, or requests related to this Privacy Policy, please contact us at:
- Email: support@lizulu.com
- Mailing Address: Area 3, Bwalolanjovu, Lilongwe
Thank you for trusting Lizulu with your personal information. We are dedicated to ensuring your privacy and providing a safe shopping experience.
Updated Date: [17/03/2025]
Lizulu.com | Lizulu App